As the company that supports and implements Abaci business solutions, PSI is very much a process-driven company. Our experience in managing and integrating business processes is one of our core strengths in meeting customer needs. So it makes sense for our own business to emulate the quality management and reporting processes that our customers rely on.

PSI's "Customer Satisfaction Index" is based on structured interviews that begin early in the implementation process and continue throughout our ongoing system support. Customers' evaluations and comments are compiled into a "Customer Satisfaction Index" that we use to track progress and identify any areas that require attention before problems arise. Results are reported both to the customer and to PSI management. The index is also a key factor in PSI’s staff incentive plan.

"We've been working with PSI/Abaci for years. Their solutions wrapped around the way our company does business. They continue to provide support that meets the rapidly growing needs of our company." -- Murray Eydt

"The professionals at PSI have supplied a superior turnkey hardware service for our business for over four years." -- Earle Moffatt

"PSI delivered everything they promised." -- John Denning - Controller